Privacy and Policy

Markou Design London values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect
We may collect and process the following types of personal information:

  • Name, email address, phone number, and other contact details. 
  • Billing and shipping addresses for order fulfillment. 
  • Payment details, securely processed through third-party payment providers. 
  • Information you provide when contacting us or making inquiries. 
  • Usage data, such as IP address, browser type, and interactions with our website. 

2. How We Use Your Information
We use the collected information to:

  • Process and fulfill orders for bespoke furniture and related services. 
  • Provide customer support and respond to inquiries. 
  • Improve our website, services, and user experience. 
  • Send marketing communications, promotions, and updates (with your consent). 
  • Comply with legal obligations and prevent fraudulent activities. 

3. Sharing Your Information
We do not sell, trade, or rent your personal data. However, we may share your information with:

  • Third-party service providers who assist in delivering our products and services. 
  • Payment processors for secure transaction processing. 
  • Legal authorities if required by law or to protect our rights. 

4. Data Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights
You have the right to:

  • Request access to your personal information. 
  • Correct or update inaccurate information. 
  • Request deletion of your data, subject to legal obligations. 
  • Opt out of marketing communications at any time. 

To exercise these rights, please contact us at email@markoudesignlondon.co.uk.

6. Cookies and Tracking Technologies
Essential storage. We use browser storage that is required to remember your privacy choice, protect enquiry submissions, and support core site functions. Our privacy choice record is kept for up to 180 days, after which we ask again.
Optional analytics. If you give permission, we use Google Analytics and our first-party site measurement hosted with Google Firebase to understand page visits, broad device type, referral source, button interactions, and scroll depth. Our first-party measurement uses a random session identifier that lasts for the browser session. Google Analytics may place analytics cookies with durations controlled by Google, commonly up to two years. We disable advertising personalisation and Google signals in our implementation.
Analytics is off until you accept it. You can reject it without losing access to the website and can change or withdraw your choice at any time using the Privacy settings control in the website footer. Withdrawing consent stops future analytics collection and removes analytics storage that this site can access.

7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website signifies acceptance of the updated policy.

8. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: email@markoudesignlondon.co.uk

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.